Frequently Asked Questions
Everything you need to know about our curated vintage collection.
How do you determine the condition of vintage items?
Each piece is carefully inspected and graded. We use a standardized scale ranging from 'Excellent' (near mint) to 'Fair' (visible wear). Any specific flaws like pinholes or minor stains are always noted in the product description.
What is your shipping policy for international orders?
We ship worldwide via DHL and FedEx. International orders typically arrive within 7-14 business days. Please note that customers are responsible for any customs duties or import taxes incurred by their destination country.
Can I return a vintage item if it doesn't fit?
Yes, we accept returns within 14 days of delivery. Items must be in their original condition with all Desert Vintage tags attached. Please consult our detailed measurement guide before purchasing to ensure a perfect fit.
How should I care for my vintage garments?
Vintage fabrics are often delicate. We recommend professional dry cleaning for silks and wools, and gentle hand-washing in cold water for cottons. Always avoid tumble drying to preserve the integrity of the fibers.
Are all items professionally cleaned before shipping?
Yes, every item in our collection undergoes a professional cleaning or eco-friendly steaming process before being listed, ensuring your garment arrives fresh and ready to wear.
How do I know the item is authentic?
Our team of experts meticulously authenticates every designer piece by inspecting labels, hardware, stitching, and fabric composition to guarantee you are receiving a genuine historical garment.